Our Commitment

Posted by Jordan Laine on April 04, 2018  • 

Many companies like to describe themselves as providing “excellent customer service” , but since those words have become a bit cliché we want to take a moment to explain exactly what that means to us here at EC Wilson and how it translates into success for our customers.



We proudly stand behind the following customer service principles:





Consistent product and delivery
It all starts with a knowledgeable staff picking and loading your products. Each account is assigned a dedicated sales rep and driver. Together we work to understand your ordering trends and ensure the correct product is delivered on a consistent basis. This means fewer substitutions so that you don’t have to worry about your delivery.

Flexibility
You will find many suppliers with rigid delivery windows. The EC Wilson team understands that emergencies happen, business can fluctuate unexpectedly and that sometimes delivery is needed outside the standard delivery time. We are committed to do doing everything we can to ensure that you have product when you need it.

Accountability
While we aren’t always perfect, we have processes in place to discover any potential delivery interruptions before your truck arrives. When something doesn’t go according to plan we will own it and fix it.

Integrity
We will do the right thing and we won’t cut corners. We might not always be the cheapest, but we will always price fairly, stock a quality product and follow through on our commitments.

Communication
As with any relationship it all comes down to dialogue. We are always listening to our customers and are committed to maintaining honest lines of communication. We want to hear about what we can do to help your business.


While procuring high quality meat when our customers need it is the end game, we embrace the role of trust, integrity and day-to-day execution in our industry. We have built our business on establishing long lasting relationships with our customers, and that’s why we have lasted over 100 years.

-Family Owned Since 1906

 

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